Category Archives: Customer Service

6 Customer Service Golden Rules

These days, the companies that will succeed will be those that offer superior customer experience. The value of a lifetime customer is immeasurable. So once you get a customer, how do you keep him? Here are 6 “golden rules” of killer … Continue reading

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Five Reasons Why You Need a Customer Relationship Management Service

I stress to all my clients that the first step in getting your contacts organized is to sign up with a customer relationship management (CRM) service. The first one is a specific but important reason, but I had an actual … Continue reading

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Why Should You Make Customer Service a Priority?

Every business is reliant on their customers to stay alive, and so it follows that keeping those customers happy is crucial for long-term survival. One way to accomplish that is focusing on delivering world-class customer service. Prioritizing customer service is … Continue reading

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3 Strategies for Using Online Systems to Optimize Customer Service

Pilots have specific documented systems for every step of each flight to make sure they achieve their goal of reaching their destination safely. It is crucial that every business use systems too to keep their business flying and achieve their success goals.Let’s focus on 3 top ways to leverage online systems that can save you time and money. Continue reading

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3 Keys to an Efficient Customer Service Strategy

When it comes to customer service, quality is what every business should focus on first and foremost. However, a key component of great customer service is developing routines and strategies that improve the overall efficiency. Here are 3 keys to consider to help … Continue reading

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4 Tips to Help Your Customers Feel that You Understand Them

Do your customers feel that you understand them? When people feel that you understand them, they’re much more likely to listen. They’re much more likely to become fans of your business and buy. In fact, they’ll even get more value … Continue reading

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3 Smart Ways to Convert Online Visitors to Customers

Smart business owners know that high conversion rates are essential. In order to sell products and services, website traffic needs to convert to customers. So what are the key tactics to improve conversion rates? Why is your opt-in list so … Continue reading

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9 Point Checklist for Follow Up That’s Symphonic!

When it comes to following up with contacts and clients, it takes more than a one-size-fits-all approach to create a follow-up strategy. It takes a sympathetic understanding of each customer. There is a whole orchestra of nuances that go into making the perfect symphony that … Continue reading

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Three Techniques to Improve Your Cold Calling Results

Happy New Year! The first of the year is a good time to think about changes you want to make in  your business to make it even more prosperous. Maybe one of your goals is to make more calls to … Continue reading

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7 Keys to Customer Loyalty through a CRM Strategy

It’s easy to say customers are our most important asset but turning a customer relationship management (CRM) strategy into bottom-line results is hard work. It means winning the battle for customers’ hearts and minds every day, with each interaction at … Continue reading

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